Refund Policy

Consumers

If you are a consumer, you have the 14-day right of withdrawal described in the withdrawal instructions.

If you expressly asked us to start Enfigure Pro immediately and acknowledged that you lose that right once performance begins, the right ends when Pro starts. Checkout stores that acknowledgement. It is not pre-ticked.

If that acknowledgement was not effective, write to [email protected] within 14 days of the contract and we will refund the payment and end Pro.

Rights where the digital product is not in conformity with the contract are separate and are not waived.

Businesses

A customer who orders as a business has no statutory withdrawal right. We refund a business payment only where the contract or the law requires it, or where we choose to as a goodwill gesture.

Renewals

A renewal is a continuation of the same subscription. Cancel before the renewal if you do not want to be charged. We do not refund a renewal merely because it was not used, except where the law requires a refund.

How to ask

Write to [email protected] from the email on the account. Include the invoice number if you have it. For a defect, describe it.

We confirm the request, usually within 3 business days. Refunds go back to the original payment method through Stripe. Your bank may take several more business days to show the money. When a payment is refunded under this policy, Pro ends.

Chargebacks

Contact us before you dispute a charge with your bank. A chargeback ends Pro. If a dispute covers a payment we have already refunded, or is abusive, we may suspend the account.

Contact

BuonaLabs UG (haftungsbeschränkt) Maria-Goeppert-Straße 3, 23562 Lübeck, Germany [email protected]