Refund Policy

Last updated 13 October 2026

Draft for the public beta. Have it reviewed by a lawyer before launch.

14-day refund window

If you are not happy with Enfigure Pro, you can ask for a refund of your first payment within 14 days of that payment. We refund the full amount of that first payment.

Renewals

Monthly renewals are not refundable, except where the law of your country gives you the right to a refund. You can cancel at any time and keep access until the end of the period you have paid for. See the Terms of Service.

How to request a refund

  1. Write to [email protected] from the email address on your account.
  2. Say that you want a refund and give the date of your first payment.
  3. A reason is welcome but not required.

What happens next

  • We confirm your request, usually within [3] business days.
  • Refunds go back to the original payment method through Polar, our merchant of record.
  • Your bank or card issuer may take [5-10] business days to show the money.
  • After a refund, your Pro subscription ends and Pro tools lock. Free keeps working.

Beta software

Enfigure is in public beta. Missing features or bugs in a beta build do not by themselves create a right to a refund after the 14 days. If something does not work for you, contact support first. We would like to help.

Chargebacks

Please contact us before you open a dispute with your bank. A chargeback ends your Pro subscription. If a dispute is opened for a charge we have already refunded, or is abusive, we may suspend the account and provide evidence to Polar.

Contact

BuonaLabs UG (haftungsbeschränkt) Maria-Goeppert-Straße 3, 23562 Lübeck, Germany [email protected]