Help

Troubleshooting and FAQ

Answers to common questions and fixes for messages you may see in Enfigure.

Common messages

You see What to do
Install models A model pack is missing. Press it, or open Help > Setup… and press Download under Model packs.
“Nothing to pose” / “Rig the character first.” The character has no rig. Run the Rig stage. See Rig and skin weights.
Needs Full character Eyes, Mouth, Nails and Lashes & Brows need the base body. Run a Full character job.
Needs a rig Nails need a rig. Rig the character first.
“Remesh is off” A stage that is off says why. Turn on Rebuild topology on the start card if you want it.
Orange anchor point The app is unsure. Move it or use it. See Anchors.
Out of date on a map Fit or Rig changed. Bake again. See Finish and maps.

Fit looks wrong

  1. Review Anchors on the face, hands and feet. Move orange points.
  2. Check the Detected chips on the start card: Units, Proportions, Fingers.
  3. If the mesh is very noisy, try Remesh. It changes your geometry, so use Revert if you do not like it.

A garment is clipping or on backwards

  1. In Place, use Flip or Turn if shown.
  2. Pose the body into a typical pose and press Match pose again.
  3. In Adjust, try a looser Tightness.
  4. Use Fit again from the Fit card after you change the pose.

Cloth looks slow or lags

  • Turn off Simulate cloth. The garment then follows the body by skin weights.
  • Close other GPU-heavy apps.
  • When a clip plays, the cloth is baked first. Wait for the bake to finish.

A heavy step is slow or fails

Heavy steps run on the GPU in the background, with progress in the job tray. Update your GPU driver, close other GPU apps and retry. Contact [email protected] if the problem persists, with your OS, GPU and the project step.

Undo a mistake

Press Cmd+Z. Open Edit > History to see named steps, newest first, with a Start row. History is capped at 256 MB by default.

FAQ

Are my files uploaded? No. Enfigure runs on your computer. See the Privacy Policy.

Which engines are supported? Unreal 5, Unity 6, glTF and FBX, plus Godot, Blender, Maya, Web and Generic profiles.

Do I own what I export? Yes. See the Terms of Service and the End-User Licence Agreement.

Can I use Enfigure on two computers? Yes. Your account can be signed in on up to 3 devices. Sign out an old one at Account > Devices. See Signing in on the app.

Which file types can I import? FBX, glTF, GLB and OBJ.

Does Enfigure turn on Remesh by itself? No. Remesh is always opt-in.

Where do I report a bug? Use Help > Report an Issue in the app, or write to [email protected].

How do I cancel? See Subscription and billing.